I paid 20 EUR but received only 10 EUR worth of bitcoins. Why?
By providing the phone payments feature with our partner DaoPay, we are collaborating with a large number of carriers / operators across each of the countries we support. The feature utilizes premium rate numbers that, inevitably, have significant charges. In addition, due to the nature of the service, phone payments also carry a Value Added Tax (where applicable), which is also included in the cost.
CoinGate only earns a fraction of the paid amount, while the vast share of the fees goes directly to mobile carriers and towards VAT costs.
Before engaging in the payment procedure and making the call or sending the SMS, please take note of the approximate amount of CoinGate Credits that you are purchasing. CoinGate Credits have a 1:1 ratio to Bitcoin, therefore calculating the amount of Bitcoin you will receive (and converting it to USD / EUR) is very straightforward.