My shoppers continuously underpay small amounts. Can I do something about it?
We have a feature that allows merchants to accept orders that are underpaid up to a 10% threshold. Underpayments are rare, but happen when customers pay from third-party services such as exchanges, which deduct a fee from the amount sent.
Here’s how it works: if the Underpaid Cover % is set to 2%, then if an order worth 100 EUR is underpaid by less than 2 EUR, it is automatically accepted as paid. The underpaid amount is covered by the merchant.
Please note that CoinGate processing fee (1%) is always calculated from the full (original) order amount, so for an order worth 100 EUR it would always be 1 EUR, regardless of any underpayments and amounts covered by the Merchant.
To enable this feature for your business, select the existing merchant tool, click the “edit” button and find “Underpaid Cover %” field. Select the % of the amount you’re willing to cover and save the settings.
You can also set the underpaid cover amount when creating new merchant tools.