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My customer paid the invoice after it was canceled or expired, what should I do?


If the invoice was fully paid after it was canceled or expired, and the “Receive Currency” parameter is set to "BTC" (Bitcoin), you can mark the invoice as "Paid" yourself. To do that, log into your CoinGate account, switch to business environment, then go to "Orders" under the "Merchant" menu section, click "Details" next to the relevant order and in the next window, click "Mark as Paid".

If your Receive Currency parameter is set to any other currency, please contact our support team and we will help you out.

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