Home / Trader Service / I wanted to buy cryptocurrencies, but before my bank transfer reached CoinGate, the price of cryptocurrencies have changed and I don't want to buy them anymore. What should I do?

I wanted to buy cryptocurrencies, but before my bank transfer reached CoinGate, the price of cryptocurrencies have changed and I don't want to buy them anymore. What should I do?


We lock the crypto price at the moment you execute the purchase. It means that if the price changes over the week, you will still get the same amount that was indicated before you have finalized your purchase. 

If you still want to get a refund and you have not selected the “Auto-redeem” option, please reach out to our support team at support@coingate.com and request for a refund. Alternatively, we will refund you automatically after two weeks (10 business days) if you decide not to commit to your purchase 


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