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Merchant Service


Why can't I send transactions to CoinGate invoice from an exchange?
I sent the transaction, but it is not shown on the invoice. What should I do?
How can I create CoinGate API credentials?
My shoppers continuously underpay small amounts. Can I do something about it?
How can I withdraw funds that I collected with CoinGate payment solution?
Is there a way to test CoinGate’s payment tools?
What is the minimum withdrawal (payout) amount?
How can I test your service (sandbox testing)?
How can I make a refund to my customer?
My customer paid the invoice after it was canceled or expired, what should I do?
Why does an invoice expire after 20 minutes?
What currencies can I price my merchandise in?
What is the minimum amount for altcoin payments?
What currencies can I get paid in (for my sales)?
Can I keep the cryptocurrencies that I receive from payments?
What are default order limits and API request limits?
Payments are not working properly. What might be the issue?
Do you provide shopping cart plugins?
What does the “keep (currency)” option mean?
Can I get a partial payout?
How to enable altcoins in CoinGate payment solution?
Do you protect the Merchant from double-spending risk?
Can I keep X amount in bitcoins and Y amount in FIAT from my sales?
What documents do I need to verify my business account?
My local currency is not on the list of available currencies. How I can price my goods?
Can I disable altcoin payments?
My customer overpaid for his order. How do I issue refunds?
How can I change the language of an invoice?
How long does the merchant verification process take?
I want to accept cryptocurrencies on my website. Where do I start?
How long does it take to process a withdrawal?
I didn’t establish my business yet. Can I verify my business account anyway?
I want to integrate your Point-Of-Sale (POS) app. Where do I start?
How can I convert funds in my CoinGate account from one cryptocurrency to another?
How can I cancel a withdrawal?
How can I customize my invoice?
How do I edit my business information?