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Merchant Service


Why can't I send transactions to CoinGate invoice from an exchange?
I sent the transaction, but it is not shown on the invoice. What should I do?
How can I create CoinGate API credentials?
My shoppers continuously underpay small amounts. Can I do something about it?
How can I withdraw funds that I collected with CoinGate payment solution?
Is there a way to test CoinGate’s payment tools?
What is the minimum withdrawal (payout) amount?
How can I test your service (sandbox testing)?
How can I make a refund to my customer?
My customer paid the invoice after it was canceled or expired, what should I do?
What currencies can I price my merchandise in?
Why does an invoice expire after 20 minutes?
What is the minimum amount for altcoin payments?
Can I keep the cryptocurrencies that I receive from payments?
What currencies can I get paid in (for my sales)?
What are default order limits and API request limits?
What does the “keep (currency)” option mean?
Do you provide shopping cart plugins?
Can I get a partial payout?
How to enable altcoins in CoinGate payment solution?
Do you protect the Merchant from double-spending risk?
Can I keep X amount in bitcoins and Y amount in FIAT from my sales?
My local currency is not on the list of available currencies. How I can price my goods?
Payments are not working properly. What might be the issue?
Can I disable altcoin payments?
How can I change the language of an invoice?
I want to accept cryptocurrencies on my website. Where do I start?
How long does it take to process a withdrawal?
What documents do I need to verify my business account?
How long does the merchant verification process take?
My customer overpaid for his order. How do I issue refunds?
I want to integrate your Point-Of-Sale (POS) app. Where do I start?
I didn’t establish my business yet. Can I verify my business account anyway?
How can I convert funds in my CoinGate account from one cryptocurrency to another?
How do I edit my business information?
How can I customize my invoice?
How can I cancel a withdrawal?