Personal account verification confirms your identity and keeps your account secure when using CoinGate services. It is required for anyone who creates or accesses a business account with a role such as Administrator or Accountant.
Why verification is needed
CoinGate follows Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Completing personal verification helps us protect your account, prevent fraud and meet our legal requirements.
What you need
A valid government-issued ID — an international passport or a national ID card. The document must be valid (not expired) and fully visible in the photo. In line with Lithuanian law, we cannot accept a driver’s license or an internal passport.
A device with a camera — verification is completed through a Live ID check, where you photograph your document and yourself. A phone usually works best. Find a well-lit spot and follow the instructions on screen.
Your personal details — full legal name, date of birth and residential address. The address country should match the country of your ID.
How to complete verification
- Log in to your CoinGate account.
- Go to Account settings → Verification.
- Select Verify personal account and follow the steps in the Live ID flow.
- Submit. We will review your information — this is usually quick, though it can take longer depending on document quality and how busy the queue is.
After verification
Once your personal account is verified, you can manage business accounts and access financial and compliance features according to the role assigned to you.
If the check does not go through or your document is not accepted, contact our support team and we will help you sort it out.