Verification
- What documentation is needed for a cryptocurrency-only company without a traditional bank account?
- What documents should be provided instead of tax declaration and bank statements for a recently incorporated company?
- What documents do I need to verify my business account?
- How long does the merchant verification process take?
- Are there any exceptions to providing documents?
- Why is it necessary for merchants to provide a tax declaration and bank statement?
Balance and withdrawals
Merchant invoices
- Is it possible to complete an order after it has been canceled or expired?
- How to change the displayed business name on merchant invoice?
- What is a merchant refund?
- How to refund a fully paid invoice?
- How can I customize my invoice?
- How can I change the language of an invoice?
Payment Tools and Development
- How to make the callback URL secure
- I want to integrate your Point-Of-Sale (POS) app. Where do I start?
- My local currency is not on the list of available currencies. How I can price my goods?
- Can I keep X amount in bitcoins and Y amount in FIAT from my sales?
- Do you provide shopping cart plugins?
- What does the “keep (currency)” option mean?
Payments
- How can I cancel a withdrawal?
- How long does it take to process a withdrawal?
- My customer overpaid for his order. How do I issue refunds?
- Why does an invoice expire after 20 minutes?
- What is the minimum withdrawal (payout) amount?
- How can I withdraw funds that I collected with CoinGate payment solution?
Account assistance
- Can I use CoinGate to accept donations?
- How do I edit my business information?
- I am working as a freelancer. Is it possible for me to verify my business account?
- I want to accept cryptocurrencies on my website. Where do I start?
- Do you protect the Merchant from double-spending risk?
- What are default order limits and API request limits?