Balance and withdrawals
Merchant invoices
- What is a merchant refund?
- How can I customize my invoice?
- How can I change the language of an invoice?
- Can I disable altcoin payments?
- My customer paid the invoice after it was canceled or expired, what should I do?
- What benefits does accepting cryptocurrency payments give me?
Payment Tools and Development
- How to make the callback URL secure
- I want to integrate your Point-Of-Sale (POS) app. Where do I start?
- My local currency is not on the list of available currencies. How I can price my goods?
- Can I keep X amount in bitcoins and Y amount in FIAT from my sales?
- Do you provide shopping cart plugins?
- What does the “keep (currency)” option mean?
Payments
- How can I cancel a withdrawal?
- How can I convert funds in my CoinGate account from one cryptocurrency to another?
- How long does it take to process a withdrawal?
- My customer overpaid for his order. How do I issue refunds?
- Can I get a partial payout?
- Why does an invoice expire after 20 minutes?
Account assistance and verification
- Can I use CoinGate to accept donations?
- How do I edit my business information?
- I didn’t establish my business yet. Can I verify my business account anyway?
- I want to accept cryptocurrencies on my website. Where do I start?
- How long does the merchant verification process take?
- Do you protect the Merchant from double-spending risk?