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  2. General

General

General

  • Is CoinGate registered as a money transmitter or an electronic money institution?
  • Where does CoinGate get its exchange rates?
  • What fees do I have to pay when I use CoinGate services?
  • Do you support alternative payments like altcoins, credit cards, or PayPal?
  • Which countries are not supported by CoinGate?
  • Why is my country not supported?
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Advice and Troubleshooting

  • I haven't received my account activation email. What should I do?
  • I have lost my 2FA device, what should I do?

Account assistance

  • How do I participate in an affiliate program?
  • What is the abandoned account and abandoned account fee?
  • How can I change the language of my dashboard?
  • What should I know about different business and personal account options?
  • How can I change the email address associated with my CoinGate account?
  • How can I close my account?
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Security

  • Do you collect my customers’ information?
  • How can I make my account more secure?
  • How is my account information protected?
  • How can I change my account password?
  • How to disable two factor authentication (2FA)?
  • How to keep my account safe?
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