Is it possible to complete an order after it has been canceled or expired?

Yes. Merchants can configure how long CoinGate should continue attempting to mark an order as “Paid” — even if the order has expired or been canceled — by adjusting settings under the Mark as Paid service.

This flexibility helps merchants account for delayed blockchain confirmations or other payment-related issues and ensures the order can still be completed if the funds arrive slightly late.

There are two configurable options available:

1. Payment Completion Attempt

Allows you to define how many hours (0–99) the system should wait after an order is created before it is no longer eligible to be marked as paid.

• Default setting: 24 hours.

• Enable or disable processing of expired/canceled orders using the checkbox:
  “Do not process expired and cancelled orders.”

2. Refund and Retry Process

Lets you specify how long the system should wait to finalize a payment after a refund request is initiated.

• Default setting: 24 hours.

• You can also choose not to process expired or canceled orders by enabling the same checkbox option.

How to configure these settings:

1. Log in to your CoinGate business account.

2. Navigate to the Integrations section on the left menu.
   

3. Choose the type of merchant tool you are using:

   • API Management (for API-based integrations), or

   • Payment buttons.

4. From the list of your merchant tools, select the one you want to configure.

5. Click on the Processing settings tab.

6. Set your preferred values for:

   • Payment Completion Attempt

   • Refund and Retry Process

7. If desired, tick the checkbox to disable processing of expired or canceled orders.
   

8. Click Save changes to apply your settings.