Once a checkout page payment is paid in full and confirmed on the blockchain, the order is considered completed.
CoinGate acts only as a payment gateway, which means:
We can process refunds only if the payment was not completed correctly (for example, it was underpaid, overpaid, or expired).
We cannot request or issue refunds for orders that were already successfully paid and confirmed.
Who you should contact
If you would like a refund for the product or service you purchased, please contact the merchant (vendor) directly.
They are responsible for handling order cancellations, reversals, or refunds after the payment has been confirmed.
Important to know
CoinGate cannot cancel or reverse blockchain transactions once confirmed.
Only the merchant can decide whether to issue a refund for a completed order.
If you contact CoinGate about a refund for a confirmed order, our support team will kindly direct you back to the merchant.