Paying via CoinGate (Shoppers)

General Questions & Fees

• Can I use the same address from a previous CoinGate checkout page to pay again?
• How can I find my CoinGate order ID?
• Why We Support Specific Wallets for Solana Cryptocurrency transfers?
• How can one coin be on two blockchains?
• Which crypto wallet do you recommend?
• What is Lightning Network and how do I use it?
• See all 7 articles

Payment Under Review

• What happens to the suspended funds if I don’t request a refund?
• My ID document is not supported by the Live ID system. Can I use an alternative?
• What happens if I don’t complete the “Claim Refund” form?
• Why do I need to provide personal information to get a refund?
• Can I get a refund if my payment was suspended?
• Why was my order suspended?

Getting a Refund

• I want a refund for a paid and confirmed order. What should I do?
• What are refund transactions?
• I paid too much. How do I get a refund for the excess amount?
• I paid too little. What should I do?
• What happens if I send the payment after the checkout page has expired or been cancelled?

Understanding Invoice Statuses & Errors

• Why doesn’t my payment show up on the checkout page?
• How can I resolve a payment that’s stuck on “Confirming”?
• When will my order be shipped/delivered?

Making a Payment

• Countries and territories not supported for payments
• How do I make a payment through CoinGate?
• Can I use my wallet to pay via Lightning Network?