What happens if I don’t complete the “Claim Refund” form?

If you do not submit the Claim Refund form within 7 calendar days, the link to request a refund will expire.

This means:

  • You may be restricted from using CoinGate services in the future.

  • The link to submit the refund request will be deactivated.

If you do not contact us subsequently to request a refund or fail to complete the required process, we won’t be able to refund you, and the crypto-assets you transferred may be subject to administrative fees in line with our policies and the Shopper Disclaimer (refer to our terms for more information).

❗Link can only be reactivated by contacting our customer support team.

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