When you request a refund on CoinGate's checkout page – including the Claim Refund form and the Find My Payment form – you will be asked to confirm your email address with a 6-digit code before the refund goes through.
Why we do this
We are continuously improving the security of CoinGate. The code makes sure the refund request comes from the person who made the payment. Knowing the order or claim link is no longer enough to change where a refund is sent, so your funds can only be returned to the address you confirm.
How it works
- Request the refund on your order's payment page and enter your refund address.
- We send a 6-digit code to the email address you entered when making the payment.
- Enter the code to confirm. The code is valid for 15 minutes.
On the Claim Refund form, your refund address is saved only after you enter the code, and it cannot be changed afterwards. Please check the address carefully before you confirm it.
If you do not receive the code
- Check your spam or junk folder.
- Make sure you are checking the inbox of the email address you entered when making the payment.
- After one minute, you can request a new code.
- If the code still does not arrive, contact our support team and include your order ID.
Please do not share this code with anyone. CoinGate Support will never ask you for it.