CoinGate gift cards are handled by a separate team with its own support channel. If your question is about buying, receiving or redeeming a gift card, that team can help you fastest.
Where to get help
Write to support@coingate.gift, or visit support.coingate.gift.
To save time, include in your message:
- the order or reference number of the gift card purchase;
- the email address used when ordering;
- a short description of the problem.
Common gift card questions
The gift card went to the wrong email address. This can usually be corrected. Contact the gift card team with your order number and the correct address.
The gift card has not arrived. Check your spam folder first, then get in touch with the order number to hand.
The code does not work. The gift card team can check the status of the card and reissue it where needed.
Why not here?
Gift card orders are processed on a different platform from CoinGate payments, so our payments support team has no access to them. Writing to the right address means you get an answer straight away, instead of waiting for your message to be forwarded.