If you see the status “Confirming” on your checkout page, it means we’ve detected your transaction, but we’re still waiting for the required blockchain/crypto network confirmations.
What you can do:
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Nothing else is required from your end at this stage — your payment is in the system and under process.
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You may close the checkout page tab if you like (just make sure you’ve bookmarked or saved the link for your reference).
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Wait for the merchant or our system to send you an email once the payment is fully processed.
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Confirmation time depends on two key factors:
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The transaction fee you attached (if the fee was very low, confirmation may take longer).
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Network congestion on the blockchain (it could take several hours or, in rare cases, even days).
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What to keep in mind:
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A “stuck”-looking status doesn’t mean the payment failed — it just means it hasn’t yet reached all required confirmations.
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If you’ve sent the payment with the correct currency and network, it should complete normally once those confirmations land.
When to contact support:
If the status remains “Confirming” for an unusually long period (e.g., 24 hours or more), or if you believe you made a mistake with currency, network, or fee, please contact our support team. When you do, please include:
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The transaction hash (TXID) from your wallet
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Your CoinGate Order ID
This information will help us track the payment more efficiently.