In cases where we cannot complete your crypto payment due to compliance reasons, we’ll place your transaction on hold. Before we can refund you, in line with our internal policies and regulatory obligations, we must ensure we have sufficient information about you and your transaction, and prevent any risk of our services being used for illicit or fraudulent purposes.
By verifying your identity and refund details, we can safely complete the refund process while complying with laws designed to prevent fraud, money laundering, and misuse of financial services.