Identity documents we hold on file have to stay valid. When one is close to expiring, we let you know in advance so there is time to replace it.
How you will be notified
You will see a notification in your dashboard, and we send an email to your registered address about two months before the expiry date.
What happens if it is not renewed
If a valid document is not provided in time, some services are suspended — withdrawals in particular — until the file is up to date. Payments may continue to arrive, but you will not be able to move funds out.
What to do
Upload the renewed document as soon as you have it. If your ID is still being reissued and you cannot meet the deadline, tell us: knowing that a replacement is on the way is better than silence, and we can note it on your account.
Not sure where to upload? See Where do I upload my verification documents?