If your identity document is not accepted by the Live ID system during verification, please contact our support team.
To help us assist you faster, please include:
The country your document was issued in.
The type of document you attempted to use (e.g., passport, national ID card, residence permit).
A screenshot of the error message, if available.
We’ll review your case and let you know if an alternative verification method can be offered. Please note that refunds can only be processed after successful identity verification.