Yes — CoinGate offers a helpful Underpaid Cover feature that allows you to automatically accept slightly underpaid orders within a threshold you define.
Why does underpayment happen?
Underpayments often occur because the customer’s wallet or exchange deducts network or service fees before sending the payment. That means we receive slightly less than the amount shown on the checkout page.
How Underpaid Cover Works
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You define a percentage (up to 10%) representing how much of a shortfall you’re willing to cover.
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Example: Your payment link shows €100 → you set Underpaid Cover to 2% → customer pays €98.50 → order is accepted, you absorb the €1.50 difference.
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Note: CoinGate’s standard 1% processing fee is still calculated on the full order amount (not the reduced amount).
How to Set Underpaid Cover
You can configure this setting for each merchant tool individually:
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Go to the left menu and click Integrations
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Select the tool you want to edit (e.g. API Management or Payment buttons)
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Click on the specific integration
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Locate the "Underpaid Cover %" field
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Enter your preferred threshold (e.g.
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Click Save
You can also set the underpaid cover amount when creating a new merchant tool.
Need help deciding on a safe percentage?
Most merchants set a value between 1% and 3% to reduce failed payments without taking on excessive risk. Feel free to experiment and monitor the results through your dashboard.