Documents you submit during verification are stored securely and used only for due diligence and compliance purposes. We do not use them for anything else, and they are not shared with other merchants or with the public.
Who can see your documents
Access is limited to the team that reviews your account. Documents uploaded through the dashboard stay inside your account record rather than circulating by email, which is the main reason we ask you not to send them as email attachments.
How long we keep them
As a regulated company we are legally required to retain verification records for a period set by law, even after an account is closed. This applies to every regulated financial service provider, not only to us. Data we are not required to keep is deleted.
Your rights
You can ask what personal data we hold about you and request correction of anything inaccurate. Some data cannot be deleted on request while a legal retention obligation applies — if you have a specific question about your case, contact our support team.
Where to upload documents safely: Where do I upload my verification documents?