COINGATE

8 Questions

• Do you support alternative payments like altcoins, credit cards, or PayPal?
• How much does it cost to accept cryptocurrency payments with CoinGate?
• What does CoinGate do?
• Where does CoinGate get its exchange rates?
• Can I use CoinGate to accept donations?

BITCOIN

6 Questions

• Which Bitcoin wallet do you recommend?
• How can my customers make payments with cryptocurrencies?
• How can my customers get cryptocurrencies?
• What benefits does accepting cryptocurrencies payments give me?
• What is Bitcoin?

---

FOR CUSTOMERS OF MERCHANTS

5 Questions

• How can I receive a refund for a fully paid order, an expired order, a partially paid (underpaid), or an overpaid order?
• How do I pay this? Can I pay using debit / credit card, MoneyGram, Western Union?
• My invoice shows "Confirming" and seems to be stuck.
• When will my order be shipped/delivered?
• I sent the transaction, but it is not shown on the invoice. What should I do?

---

MERCHANT SERVICE

25 Questions

• Why can't I send transactions to CoinGate invoice from an exchange?
• What is Max % of Order Amount to Cover / Underpaid Cover %?
• How can I create CoinGate API credentials?
• How can I get paid (withdraw money) for sales made with CoinGate?
• What is the minimum withdrawal (payout) amount?

---

TRADER SERVICE

8 Questions

• What fees do I have to pay when I buy cryptocurrencies on CoinGate?
• What are the minimum and maximum amount of bitcoins I can sell on CoinGate?
• What fees do I have to pay when I sell bitcoins on CoinGate?
• What are the minimum and maximum amount of euros I can spend to buy bitcoins on CoinGate?
• I wanted to buy cryptocurrencies, but while my bank transfer reached CoinGate the price of cryptocurrencies changed and I don't want to buy them anymore. What should I do?

---

MOBILE PAYMENTS

6 Questions

• I paid 20 EUR but received only 10 EUR worth of cryptocurrencies. Why?
• How long do I have to wait for my cryptocurrency payout after a successful phone payment?
• What are the limits for mobile and landline payments?
• How to buy Bitcoin with mobile credit or landline phone?
• How do I cancel a mobile order?

---

ACCOUNT ASSISTANCE

9 Questions

• How do I set up 2-factor authentication (2FA) on my account?
• How do I verify my account?
• I have lost my 2FA device, what should I do?
• How can I close my account?
• How can I change the email address associated with my CoinGate account?