FOR CUSTOMERS OF MERCHANTS
5 Questions
- How can I receive a refund for a fully paid order, an expired order, a partially paid (underpaid), or an overpaid order?
- How do I pay this? Can I pay using debit / credit card, MoneyGram, Western Union?
- My invoice shows "Confirming" and seems to be stuck.
- When will my order be shipped/delivered?
- I sent the transaction, but it is not shown on the invoice. What should I do?
MERCHANT SERVICE
26 Questions
- Why can't I send transactions to CoinGate invoice from an exchange?
- What is Max % of Order Amount to Cover / Underpaid Cover %?
- I sent the transaction, but it is not shown on the invoice. What should I do?
- How can I create CoinGate API credentials?
- How can I get paid (withdraw money) for sales made with CoinGate?
TRADER SERVICE
8 Questions
- What fees do I have to pay when I buy bitcoins and other cryptocurrencies on CoinGate?
- What are the minimum and maximum amount of bitcoins and other cryptocurrencies I can sell on CoinGate?
- What fees do I have to pay when I sell bitcoins and other cryptocurrencies on CoinGate?
- What are the minimum and maximum amount of euros I can spend to buy bitcoins and other cryptocurrencies on CoinGate?
- I wanted to buy cryptocurrencies, but while my bank transfer reached CoinGate the price of cryptocurrencies changed and I don't want to buy them anymore. What should I do?