CoinGate

Why is my country not supported?Which countries are not supported by CoinGate?Do you support alternative payments like altcoins, credit cards, or PayPal?What fees do I have to pay when I use CoinGate services?What does CoinGate do?5 more questions

Bitcoin

Which crypto wallet do you recommend? How can my customers make payments with cryptocurrencies?What benefits does accepting cryptocurrency payments give me?How can my customers get cryptocurrencies? What is Bitcoin? 3 more questions

For Customers of Merchants

How do I pay a CoinGate invoice? Can I pay with anything else than cryptocurrencies?How can I receive a refund for a fully paid order?My invoice shows "Confirming" and seems to be stuck.When will my order be shipped/delivered?I paid an invoice but it expired. What should I do?4 more questions

Merchant Service

Why can't I send transactions to CoinGate invoice from an exchange?I sent the transaction, but it is not shown on the invoice. What should I do?How can I create CoinGate API credentials?My shoppers continuously underpay small amounts. Can I do something about it? How can I withdraw funds that I collected with CoinGate payment solution?32 more questions

Trader Service

What fees do I have to pay when I buy bitcoins and other cryptocurrencies on CoinGate?What are the minimum and maximum amount of Bitcoin and other cryptocurrencies I can buy or sell on CoinGate?Do I need to get verified to buy and sell cryptocurrencies on CoinGate?What fees do I have to pay when I sell bitcoins and other cryptocurrencies on CoinGate?What are the minimum and maximum amount of euros I can spend to buy bitcoins and other cryptocurrencies on CoinGate?5 more questions

Mobile Payments

I paid 20 EUR but received only 10 EUR worth of cryptocurrencies. Why?How long do I have to wait for my cryptocurrency payout after a successful phone payment?What are the limits for mobile and landline payments?How do I purchase cryptocurrencies using mobile credit?How do I cancel a mobile order?2 more questions

Account Assistance

How do I set up 2-factor authentication (2FA) on my account?How do I verify my account?How can I close my account?I have lost my 2FA device, what should I do?How can I change the email address associated with my CoinGate account?14 more questions

Gift Cards

I paid for the gift cards, but CoinGate didn’t accept the payment. What should I do?My redeem code is not working. What should I do?I didn’t receive the gift card I paid for, what to do?How long do I have to wait to receive the gift card?Can I buy a gift card as a gift for somebody else?3 more questions